Personalised items: As items are custom made, current turnaround time is 7-10 working days from the date of order.

Delivery is Monday to Friday (excluding Public Holidays). A signature may be required on receipt.

Delivery costs are based on weight and size of item, so vary. We use royal mail second class recorded delivery service as standard. If the total order value is less than £10, excluding postage, then a tracking number is not provided.

Ready Made Gift Sets/ Non- Personalised items: are usually shipped out within 48 hours.

Worldwide delivery is usually available. However, due to COVID-19 we have had to restrict the countries we ship to. We are only shipping to the UK and Europe. This is via royal mail international air mail. International delivery can take up to 10 days.

If your country is not listed, please contact us for a delivery price.

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.