Personalised items:

As items are custom made, current turnaround time is 7-10 working days from the date of order. We use royal mail 48 hour tracked delivery service and parcel force as standard. You will receive an email with tracking information once your item has been dispatched. There are currently delays in the UK postage network.

If the total order value is less than £10, excluding postage, then a tracking number is not provided.

Delivery is Monday to Friday (excluding Public Holidays). A signature may be required on receipt.

Delivery costs are based on weight and size of item, so vary.

Ready Made Gift Sets/ Non- Personalised items:

are usually shipped out within 48-36 hours.

International delivery:

Worldwide delivery is usually available. However, due to COVID-19 we have had to restrict the countries we ship to. This is via DHL or Fedex. International delivery can take up 3-5 Working days.

We are pleased to be able to offer shipping to the following countries outside of the UK:

Austria, Belgium, Denmark, Finland, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, France, USA, Canada.

Please note: shipping is based on weight and therefore the shipping price in calculated at checkout.

We do  not take responsibility for any import tax/duty and or custom fees. Any import tax/duty and or custom fees must be paid by the buyer.

Where import tax/ duty or custom fees are not paid and the items are returned to us, the costs will be deducted from the refund amount.

Due to COVID-19 we have had to restrict the countries we ship to. If your country is not listed - Please email us for a shipping quote to your country.

If your country is not listed, please contact us for a delivery price.

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.